Support Analyst
Use IT skills to provide technical support and troubleshooting.
Job opportunities
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Jobs in SEEK right now
Job growth
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5-year projection
Salary
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Typical salary
Job satisfaction
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Job opportunities
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Jobs in SEEK right now
Salary
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Typical salary
Job growth
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5-year projection
Job satisfaction
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What's it like to be a Support Analyst?
Support Analysts provide a variety of support to users of computers and other IT systems. These users may be customers or staff within a business. They oversee an organisation’s customer support software and workflows to ensure high levels of customer satisfaction.
Tasks and duties
- Delivering IT support to end users in a remote or in-person capacity.
- Ensuring support systems run correctly and tickets are processed in a timely manner.
- Setting up new user accounts on IT systems and websites.
- Assisting with installing and maintaining networks.
- Accessing databases and analysing information.
- Instructing others on the proper use of computer hardware and software.
- Monitoring incoming support requests and analysing the overall quality of support provided.
Support Analysts have advanced computer skills and the ability to guide others in the proper use of computers and software. They work for organisations in many industries, including IT, media and communications, and financial, professional and technical services.
How to become a Support Analyst
You may be able to work as a Support Analyst without any formal qualifications if you can demonstrate equivalent experience and capabilities. However, a Vocational Education and Training (VET) or university qualification in IT or a related field may give you an advantage.
- Complete a tertiary qualification in IT. This could be a Certificate IV in Information Technology (ICT40120) or a Diploma of Information Technology (ICT50220), which usually take one year. Alternatively, complete a bachelor degree in IT or a related field. This usually takes three years.
- Build experience in an entry level IT support role.
- Develop skills and experience using support software such as Zoho or Zendesk.
- Consider learning about Structured Query Language (SQL) or another coding language to improve your career options.
- Consider joining a professional society such as the Information Technology Professionals Association (ITPA) to expand your professional network and opportunities.
Compare your salary
Find out how your salary compares with the average salary for Support Analysts.
Latest Support Analyst jobs on SEEK
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Support Analyst employers on SEEK are looking for job seekers with expertise in the following areas.
Source: SEEK job ads and SEEK Profile data
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Latest Support Analyst reviews
May 2021
Reviewer's Qualification
Bachelor of Business
Experience
Less than a year
Organisation size
Large (200+ employees)
Specialisation
support analyst
The good things
fantastic culture
You'll gain exposure to the pain points of your customers which you can convey to other teams which can make a difference in procedures
The challenges
angry clients
senior management might have other ideas to save costs eg. hire less people even though it is busier
Read more
Oct 2023
Reviewer's Qualification
Master of Information Technology
Experience
1 – 4 years
Organisation size
Large (200+ employees)
The good things
It is okay. It’s just help people who are not good with technology.
The challenges
Less pay. Not many opportunities to grow to bigger positions
Read more
Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through seek.com.au
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